Remote Control File Transfer Logging and Reporting

We have added a logging feature for file transfers that are performed during Remote Control sessions. There’s also a new Data Set in Info Center > Report Parts for Kaseya Remote Control File Transfer Logs.

Updated 64-bit macOS Agent

The updated VSA 64-bit macOS agent now supports both 64-bit (e.g. Catalina) and 32-bit platforms. This new agent supports the following VSA functions:

• Agent Procedures
• Agent Menu
• Audit
• Live Connect and Live Connect On Demand
• Monitoring
  • Alerts
  • Process Monitoring
  • System Check
  • SNMP Monitoring
• Policy Management
• Remote Control
• Reset Password
• Screen Recording
• User Portal
• And more

Alarm Summary Page Enhancements

Users can now directly navigate to the Network Topology Map from the Monitor > Alarm Summary page. In addition, they can easily go from the Topology Map asset QuickView to the Alarm Summary page. The Topology Map also shows badges with alarm counts on agent and non-agent devices that currently have open alarms.

Software Management Module Enhancements

The Software Management module includes reporting enhancements such as report parts for Status by Agent, Pie Chart Counts and Unapplied Patches. In addition, the Software Management dashboard now has drilldown capabilities to dive into details on software vulnerabilities.

TOTP Authentication

We have added support for the following TOTP authenticators:

• Okta
• Duo
• Authy

Learn more about the 9.5.2 release in the Release Notes

Remote Control File Transfer

Users working in a VSA Remote Control session can now transfer files to and from the remote device without having to switch to the Live Connect application. This saves time and makes it easier to get your job done.

You can transfer files in several different ways:

• Drag and Drop
• Ctrl+C/Ctrl+V (Windows)
• Command-C/Command-V (MacOS)
• Mouse click copy-paste functions.

The new Remote Control file transfer feature includes an option called ‘Disable Remote Control File Transfer’ under the User Role Policy and Machine Policy pages. By setting this option, file transfer capabilities within Remote Control are disabled for specific User Roles, and/or specific machines. Note that VSA Machine Policy takes precedence over User Role Policy. For example, if a VSA agent has Remote Control File Transfer “disabled” in its Machine Policy, it is disabled for any VSA user when Remote Controlling that device.

‘Disable Remote Control File Transfer’ is exclusive to Remote Control and does not affect the file transfer capabilities of Live Connect.

Software Management Module Enhancements

We have made several enhancements to the Software Management module, including the following:

• System Views — allow VSA users to use specific endpoint attributes to improve visibility and reporting. For example, you can create a View that shows you all machines that haven’t been scanned in the last 7 days.
• Progress Bar — shows the real time status of scans and deployments
• Pre/Post Automation for Scan Profiles — now you can execute automation scripts (agent procedures) just before and after Software Management Scans•Wake on LAN—remotely power up machines for scanning or software/patch deployment
• Suppression Button — makes the option to suppress patches readily available throughout the Software Management module. Suppression is an alternative to approving or rejecting patches. It gives you the opportunity to come back later and either reject or approve the patch
• Wake on LAN — remotely power up machines for scanning or software/patch deployment

Mandatory 2FA for On-premises Users

When logging into VSA, 2-Factor Authentication (2FA) is now mandatory for on-premises customers. This enhances login security,which protects your business and, if you’re an MSP, it helps protect your clients’ businesses, too.

Network Visualization

Kaseya VSA now has a built-in network Topology Map showing all endpoints on the network, including both agent-based and agentless devices. VSA automatically discovers all endpoints on the network. The topology map shows you how all of those endpoints are connected. Find the Topology Map in the VSA Discovery module under Networks.

VSA Topology Map Features

• Endpoint (Asset) Up/Down Status – See the up/down status of endpoints on the network at a glance. Green circles represent endpoints that are Up, while grey circles show endpoints that are Down. Dotted grey circles show endpoints that are not under management in VSA. Endpoints that are under management are called “assets” in VSA.
• QuickView Integration — Bring up the VSA QuickView window for an endpoint by clicking on it in the topology map. QuickView is available for both agent based and agentless (e.g. network) devices.

VSA QuickView Window for an Agent Based Device

Get complete visibility of your IT networks and quickly pinpoint the root cause of an IT incident. Easy access to the QuickView window allows you to manage endpoints and troubleshoot issues using automation scripts (agent procedures), Remote Control and Live Connect.

Kaseya Fusion Mobile App (Coming Soon!)

The Kaseya Fusion mobile app now supports execution of VSA scripts (agent procedures). You can select the top six agent procedures you want to have available in the ‘actions tab’ in the mobile app. Run scripts on the go from your mobile device!

The Kaseya Fusion mobile app also provides visibility into VSA’s detailed asset information.

VSA Workflow Integrations

VSA has seamless workflow integrations with BMS, our Professional Services Automation solution for MSPs, Vorex, our Service Desk for internal IT, and IT Glue, our automated IT documentation solution. These integrations bring the power of VSA automation to the Service Desk and IT documentation.

BMS/Vorex Integration with VSA — Now you can automatically execute VSA Agent Procedures from workflow rules in BMS and Vorex. For example, if VSA endpoint monitoring creates a ticket with “Disk space low” in the description, the BMS/Vorex Service Desk workflow can automatically execute a VSA agent procedure to clear disk space. Leveraging the power of service desk workflows and agent procedures, the possibilities are limitless. A record of the agent procedure execution will be recorded in the ticket activity notes and will be saved in a new ticket audit log.

IT Glue Integration with VSA — The workflow integration between IT Glue and VSA allows you to execute VSA agent procedures (scripts) on the IT Glue Configurations page. No need to jump out of your IT documentation solution and over to your RMM. You can also easily access remote endpoints from IT Glue using VSA Live Connect.

64-bit Agent & macOS Catalina Support

Kaseya is re-architecting the Kaseya VSA agent to support both 32-bit and 64-bit operating systems, including the macOS Catalina release. The initial release of the macOS 64-bit agent supports Agent Status, Remote Control, and lightweight Inventory/Audit capabilities. Additional capabilities will be added in future releases.

VSA displays the agent status icon on the menu bar. Inventory/audit information includes system information, CPU, RAM, network information, BIOS, disk information and more.

Software Management Module Enhancements

Native Windows Patching Support — VSA Software Management can now use native Windows patching functionality to deploy Windows operating system patches Configure Windows update settings in VSA and use VSA to control how Windows will manage its own patching process. VSA will also enforce the Windows configuration settings you configure by automatically reverting them if a local admin makes changes.

Control the following Windows versions—Windows 7 SP1 to 10, Windows Servers 2008 R2 to 2019.

Enhanced Procedure Editors

This release includes improvements to the Procedure Editor, introducing a new user interface and eliminating dependency on Adobe Flash. Enhancements include:

• Improved performance
• Auto-save
• Dark mode (choose light or dark mode options)
• Enhanced copy and paste options
• Multi-tabbed editing
• New Quick Action toolbar — quickly initiate commonly used actions with a single mouse click
• View procedure properties and add documentation to your script in the description field within the Procedure pane (see screenshot below)
• And many more user experience (UX) improvements

Software Management Module Enhancements

Skip if Offline — In past VSA releases, scans and deployments would skip any offline agents. With this enhancement, tasks for offline agents are queued and executed when the agent comes back online. You can opt to skip scan and deployment tasks for offline agents by checking the Skip if Offline option when adding or editing profiles. If the Skip if Offline option is checked, the task is skipped instead of being queued and executed once the agent is back online.

Two-Factor Authentication (2FA) Support

VSA now provides native 2FA support for logging into the application. This enhances the security of your business by combating brute force and phishing attacks, as well as attacks that leverage stolen credentials. To log in to VSA using 2FA, the user must enter their username/password credentials and a Time-based One-Time Password (TOTP). A TOTP is an authorization code generated by an authenticator application and is valid for a limited time. VSA 2FA uses freely available authenticators, including Google Authenticator and Microsoft Authenticator. 2FA is mandatory for all VSA SaaS customers.

Software Management Module Enhancement

Distribution Window — a Distribution Window has been added to the Schedule settings on the Scan and Analysis and Deployment pages. The Distribution Window allows the VSA to spread workloads across a window of time so that all devices do not perform a given task simultaneously. This reduces the impact on your network and VSA server resources that are being used for that task.