You can now quickly deploy simple SNMP monitoring to standard network devices—routers, switches and printers, by checking a box in VSA. Eligible SNMP nodes are printers, routers, switches that do not currently have standard monitoring enabled. If a device is NOT an asset (i.e. a managed device), when the Enable Standard Monitoring option is selected, it will automatically be promoted to an asset.
You can enable standard SNMP monitoring for new or existing networks and for individual devices on a discovered network.
In this release, we added a new Paste Clipboard button to the Remote Control window toolbar. This allows technicians to paste clipboard text into password prompts using the Paste Clipboard toolbar button or Ctrl-Alt-V keyboard shortcut.
We added a new Remote Control feature that allows administrators to observe the end user’s mouse movements. Now, the administrator mouse cursor has priority over the end user’s mouse when both are using the mouse simultaneously. Please note that as of this release this feature only works for Windows operating systems. MacOS support will be available in a future release. This feature is not supported in screen recording.
To enhance user experience, we added new “What’s New” and “Automation Exchange” buttons to the VSA Global Menu panel for accessing the associated external websites directly from VSA. The “What’s New” button provides easy access to the VSA What’s New page (this page) where you can see all of the latest VSA enhancements. The “Automation Exchange” button provides access to the Kaseya’s Automation Exchange marketplace. The new buttons are configurable through User Roles. These buttons are enabled by default.
Learn more about the 9.5.3 release in the Release Notes
We have added a logging feature for file transfers that are performed during Remote Control sessions. There’s also a new Data Set in Info Center > Report Parts for Kaseya Remote Control File Transfer Logs.
The updated VSA 64-bit macOS agent now supports both 64-bit (e.g. Catalina) and 32-bit platforms. This new agent supports the following VSA functions:
Users can now directly navigate to the Network Topology Map from the Monitor > Alarm Summary page. In addition, they can easily go from the Topology Map asset QuickView to the Alarm Summary page. The Topology Map also shows badges with alarm counts on agent and non-agent devices that currently have open alarms.
The Software Management module includes reporting enhancements such as report parts for Status by Agent, Pie Chart Counts and Unapplied Patches. In addition, the Software Management dashboard now has drilldown capabilities to dive into details on software vulnerabilities.
We have added support for the following TOTP authenticators:
Learn more about the 9.5.2 release in the Release Notes
Users working in a VSA Remote Control session can now transfer files to and from the remote device without having to switch to the Live Connect application. This saves time and makes it easier to get your job done.
You can transfer files in several different ways:
The new Remote Control file transfer feature includes an option called ‘Disable Remote Control File Transfer’ under the User Role Policy and Machine Policy pages. By setting this option, file transfer capabilities within Remote Control are disabled for specific User Roles, and/or specific machines. Note that VSA Machine Policy takes precedence over User Role Policy. For example, if a VSA agent has Remote Control File Transfer “disabled” in its Machine Policy, it is disabled for any VSA user when Remote Controlling that device.
‘Disable Remote Control File Transfer’ is exclusive to Remote Control and does not affect the file transfer capabilities of Live Connect.
We have made several enhancements to the Software Management module, including the following:
When logging into VSA, 2-Factor Authentication (2FA) is now mandatory for on-premises customers. This enhances login security,which protects your business and, if you’re an MSP, it helps protect your clients’ businesses, too.
Kaseya VSA now has a built-in network Topology Map showing all endpoints on the network, including both agent-based and agentless devices. VSA automatically discovers all endpoints on the network. The topology map shows you how all of those endpoints are connected. Find the Topology Map in the VSA Discovery module under Networks.
VSA Topology Map Features
VSA QuickView Window for an Agent Based Device
Get complete visibility of your IT networks and quickly pinpoint the root cause of an IT incident. Easy access to the QuickView window allows you to manage endpoints and troubleshoot issues using automation scripts (agent procedures), Remote Control and Live Connect.
The Kaseya Fusion mobile app now supports execution of VSA scripts (agent procedures). You can select the top six agent procedures you want to have available in the ‘actions tab’ in the mobile app. Run scripts on the go from your mobile device!
The Kaseya Fusion mobile app also provides visibility into VSA’s detailed asset information.
VSA has seamless workflow integrations with BMS, our Professional Services Automation solution for MSPs, Vorex, our Service Desk for internal IT, and IT Glue, our automated IT documentation solution. These integrations bring the power of VSA automation to the Service Desk and IT documentation.
BMS/Vorex Integration with VSA — Now you can automatically execute VSA Agent Procedures from workflow rules in BMS and Vorex. For example, if VSA endpoint monitoring creates a ticket with “Disk space low” in the description, the BMS/Vorex Service Desk workflow can automatically execute a VSA agent procedure to clear disk space. Leveraging the power of service desk workflows and agent procedures, the possibilities are limitless. A record of the agent procedure execution will be recorded in the ticket activity notes and will be saved in a new ticket audit log.
IT Glue Integration with VSA — The workflow integration between IT Glue and VSA allows you to execute VSA agent procedures (scripts) on the IT Glue Configurations page. No need to jump out of your IT documentation solution and over to your RMM. You can also easily access remote endpoints from IT Glue using VSA Live Connect.
Kaseya is re-architecting the Kaseya VSA agent to support both 32-bit and 64-bit operating systems, including the macOS Catalina release. The initial release of the macOS 64-bit agent supports Agent Status, Remote Control, and lightweight Inventory/Audit capabilities. Additional capabilities will be added in future releases.
VSA displays the agent status icon on the menu bar. Inventory/audit information includes system information, CPU, RAM, network information, BIOS, disk information and more.
Native Windows Patching Support — VSA Software Management can now use native Windows patching functionality to deploy Windows operating system patches Configure Windows update settings in VSA and use VSA to control how Windows will manage its own patching process. VSA will also enforce the Windows configuration settings you configure by automatically reverting them if a local admin makes changes.
Control the following Windows versions—Windows 7 SP1 to 10, Windows Servers 2008 R2 to 2019.
This release includes improvements to the Procedure Editor, introducing a new user interface and eliminating dependency on Adobe Flash. Enhancements include:
Skip if Offline — In past VSA releases, scans and deployments would skip any offline agents. With this enhancement, tasks for offline agents are queued and executed when the agent comes back online. You can opt to skip scan and deployment tasks for offline agents by checking the Skip if Offline option when adding or editing profiles. If the Skip if Offline option is checked, the task is skipped instead of being queued and executed once the agent is back online.
VSA now provides native 2FA support for logging into the application. This enhances the security of your business by combating brute force and phishing attacks, as well as attacks that leverage stolen credentials. To log in to VSA using 2FA, the user must enter their username/password credentials and a Time-based One-Time Password (TOTP). A TOTP is an authorization code generated by an authenticator application and is valid for a limited time. VSA 2FA uses freely available authenticators, including Google Authenticator and Microsoft Authenticator. 2FA is mandatory for all VSA SaaS customers.
Distribution Window — a Distribution Window has been added to the Schedule settings on the Scan and Analysis and Deployment pages. The Distribution Window allows the VSA to spread workloads across a window of time so that all devices do not perform a given task simultaneously. This reduces the impact on your network and VSA server resources that are being used for that task.